FAQ – Frequently Asked Questions | MyKStyle

Here you'll find answers to frequently asked questions about ordering, shipping, returns, K-beauty, fashion, and service . Don't see your question there? Feel free to contact us.

Order & Payment

1. How do I place an order at MyKStyle?

Select your favorite products, add them to your cart, and follow the steps at checkout.

2. Is it safe to order and pay?

Yes. MyKStyle uses secure payment methods and encrypted connections.

3. What payment methods do you accept?

We accept iDEAL, credit card, and other secure payment options visible at checkout.

4. Can I change or cancel my order?

Please contact us as soon as possible. Once an order has been shipped, it cannot be changed.

Shipping & Delivery

1. What is the delivery time within the Netherlands?

Orders are typically delivered within 1–3 business days .

2. Do you also ship abroad?

Yes, we ship within Europe. Delivery times and shipping costs vary by country and are displayed at checkout.

3. Will I receive a track & trace?

Yes. As soon as your order has shipped, you will receive an email with a tracking number .

4. What if I am not home when the delivery takes place?

The delivery person leaves instructions or attempts to redeliver. This varies by carrier.

Returns & Exchanges

1. Can I return my order?

Yes, you can return products within 14 days of receipt , provided they are unused and in their original condition.

2. Can I return skincare or makeup?

For hygienic reasons , opened or used beauty products cannot be returned .

3. Can I exchange clothes for a different size?

Yes, please contact our customer service — we're happy to help.

4. Who pays the return costs?

Return costs are at your own expense, unless it is an error on our part.

Skincare & Beauty

1. Are your products 100% original?

Yes. All products at MyKStyle are authentic and sourced from reliable suppliers.

2. Are the products suitable for sensitive skin?

Many of our products are mild and skin-friendly. Always check the ingredients list or contact us for personalized advice.

3. How do I best use K-Beauty products?

We recommend using products according to the product description. We also share routines and tips on our website and social media.

4. Do you sell vegan or cruelty-free products?

Yes, we also offer vegan and cruelty-free options. See the product page for details.

Clothing & Accessories

1. How do I choose the right size?

You'll find a size chart with each item of clothing. Not sure? Feel free to contact us.

2. How do I care for my clothes?

Always follow the washing and care instructions on the label to maintain quality.

3. Are accessories returnable?

Yes, provided it is unused and in original condition.

Customer Service & Contact

1. How can I contact MyKStyle?

You can reach us by email:
info@mykstyle.nl

2. What are your response times?

We respond on working days and aim to reply within 24–48 hours .

3. Can you help with product advice?

Yes, we are happy to help you choose skincare, fashion or accessories that suit you.

FAQs

Other

1. Do you offer gift cards?

Yes, digital gift cards are available in our webshop.

2. How do I stay informed about promotions and new products?

Subscribe to our newsletter and follow us on social media.

Another question?

1. Another question?

Can't find your question here? Feel free to contact us — we're happy to help ✨